FAQ
Subscriber FAQ
Where does Smuin Ballet perform?
Smuin Ballet offers a subscription series in San Francisco, Walnut Creek, Mountain View/Cupertino and Carmel. Click on your preferred venue for more information. Smuin Ballet also tours throughout the country and at special events around the Bay Area. Click here for Smuin Ballet Touring and Special Events Information.
How do I purchase additional discounted tickets for guests?
All single tickets will be on sale in September. Subscribers may purchase additional tickets at a discount of $5 off each regular priced ticket. If you wish to purchase single tickets please contact the appropriate ticket office here.
How much do groups save?
Groups of 10 or more people receive as much as 25% off full-ticket prices, plus personalized service and seating. For more information, go to Group Tickets.
What if I lose my tickets?
If you lose your tickets, we will replace them free of charge. Simply call the appropriate ticket office. Click here for ticket office contact information.
How do I get my tickets when I subscribe and when will they arrive?
Subscribers will receive their tickets by mail from their respective box office. Your tickets will arrive in September.
Where can I find information about parking and directions to the theater?
Please visit venue websites available on the Venue Contact page.
Where can I see a seating chart of the theater?
Select your venue at the bottom of this page and click the seating chart link at the bottom of the first paragraph.
Can I meet the artists?
Please join us for the first Friday performance at each venue to mingle with Smuin Ballet artists and staff at an informal reception in the main lobby immediately following the performance.
How can I receive more in-depth information about the programs?
Please join us for our new program, Performance Perspectives. It is a free discussion with one of the artists or Smuin Ballet’s director Celia Fushille starting one hour before the show. These events take place before the first Thursday performance at each venue. Subscribers also receive periodic newsletters filled with up-to-date information, events and sneak peeks of Smuin behind-the-scenes. Also, please continue to visit our website as it will continue to showcase the most current and exciting Smuin news.
How do I exchange my tickets?
Subscribers may exchange tickets up to 24 hours prior to their scheduled event. Exchanges are free of charge to our subscribers. We offer two forms of exchanges: an in-house exchange involves the exchange of tickets for a different date at the same venue, a venue exchange involves the exchange of tickets for a different date and a different venue.
If you wish to make an in house exchange, please contact your venue’s Ticket Office. Click here for ticket office contact information.
If you wish to make a venue exchange, please contact Smuin Ballet’s patron services department at (415) 556-5000 and we would be delighted to assist you. Please note that all venue exchange tickets are held at will call.
