All positions for the 2024/25 Season have been filled.


We’ll begin accepting applications for the 2025/26 Season on November 1, 2024.

Please check back for opportunities with Smuin Contemporary Ballet.

Please check back for opportunities with Smuin Contemporary Ballet.

Patron Services Manager

May 2024



Smuin Contemporary Ballet pushes the boundaries of contemporary ballet with a distinct style, combining classical ballet training, technique, and artistry with uncommon physicality and expression. Founded in 1994, Smuin offers audiences an experience of ballet and movement that is entertaining, evocative, and original. More than 30,000 people enjoy Smuin shows each season, as the Company performs more than 60 shows during its regular season in San Francisco, Walnut Creek, Mountain View, and Carmel.


Smuin Contemporary Ballet’s Patron Services Manager position encompasses all aspects of ticket sales, from generating enthusiasm and building relationships with patrons and community members who can positively impact attendance at concerts, to the organizational aspects of tracking, handling, and selling tickets—all functions that are critical to maximizing Smuin’s earned revenue potential.

As one of the primary contacts for the organization, outstanding customer relations, both in-person and on the phone, are essential.  A high degree of self-motivation and the ability to work under pressure and with frequent interruptions are critical.  A strong attention to detail is required.  Independent judgment and initiative must be frequently exercised.

The Patron Services Manager position requires the skills to manage a broad range of customer situations as well as resolving customer issues to ensure the highest level of customer service and satisfaction.


The Patron Service Manager’s primary responsibilities:

  • Provides the highest quality first point of contact customer service to subscribers, patrons and the general public.
  • Processes all ticket sales including:
    • All subscriptions
    • Single ticket sales in San Francisco
    • Inter-venue exchanges for subscribers
  • Oversees and manages the Ticketing Database (VBO) including internal reporting and troubleshooting the purchasing process with patrons.


  • Maintains regular box office hours throughout the performance season (Sept – May) with an increase of time needed during show weeks. Must be present at every show in San Francisco to run the box office.
  • Manages the annual subscription, renewal, group sales, and single-ticket sales; assists with the production of campaign and promotional materials.
  • Develops strategies to improve customer acquisition and experience.
  • Coordinates with performance venues and Smuin staff to secure all front of house special event requirements.
  • Liaison to, and responsible for, effectively communicating with all performance venue box offices, front of house and audience services staff.
  • Assists with performance venue rental contracts regarding Audience Services.
  • Assists in reviewing the settlements from each venue for accuracy.
  • Assists with both major and minor special events.
  • Oversees/maintains box office equipment, including scanners, cables, CPUs, etc.
  • Orders and maintains inventory of box office materials, including ticket stock, subscription renewal letterhead, and envelopes.
  • Maintains and manages the integrity of the ticketing/patron database, including the input and processing of patron data.
  • Ensures online ticket sales experience is as smooth as possible.
  • Generate analytic ticket sales reports, as needed.
  • Manages the day-to-day sales fluctuations in promotions, including ticket pricing, inventory made available, selection of discount partners, etc.
  • Provides administrative support as needed for all requests relating to the database and ticketing, including but not limited to mail list creation, sales analyses and statistics, year-over-year tracking, etc.
  • Manages all VIP, donor and comp requests made by Smuin staff, Board members, Company Artists, etc.
  • Manages charity ticket requests and redemptions.
  • Responsible for research and updates on ticketing database.
  • Special projects, as needed.


  • Passion for Smuin’ mission.
  • Highly collaborative professional with excellent interpersonal skills.
  • Excel at building and maintaining donor and customer relationships.
  • Energetic, self-motivated, flexible, and adaptable.
  • Proficient in Microsoft Office and database software.
  • Ability to learn quickly and is comfortable working on multiple projects at once.
  • Understanding of basic IT functions.
  • Excellent verbal and written communication skills with a keen eye for detail.
  • Effective project manager who can keep initiatives on-track with meticulous follow-through.
  • Ability to analyze and interpret the needs of customers and offer appropriate solutions.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Knowledge of all facets of front-of-house theater management and audience support services.


  • This is a full-time position with a flexible schedule including some remote work when possible.
  • Medical insurance, life insurance, 3 weeks of paid vacation, sick and personal days plus Commuter Check program.
  • Salary is $67,500 annually.


This position reports directly to the Marketing Manager.